Join our team as an Airline Ticket Agent and embark on a rewarding career in the travel industry! UTOVacation is seeking a detail-oriented and customer-focused individual to assist clients with their flight bookings. Your exceptional communication skills and knowledge of ticketing procedures will ensure a seamless booking experience. Collaborate with our team and airline partners to provide accurate information on fares, schedules, and available options. With a passion for travel and dedication to exceptional service, you will thrive in this fast-paced and exciting role.
Job Description
- Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed
- Communicating with customers to answer questions about tickets, pricing, or flight schedules
- Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
- Entering customer information into a computer system to issue tickets or update records
- Processing refunds for lost or damaged tickets or reservation errors
- Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal
Job Requirements
- Proficiency in English; knowledge of Mandarin / Chinese is an advantage
- Exemplary customer-oriented approach
- Good knowledge of airline ticketing procedures, fare rules, and reservation systems (Amadeusis a plus)
- Demonstrable ability to handle crises
Job Types: Full-time, Permanent
Salary: $40,000.00-$80,000.00 per year
Benefits:
- Casual dress
- On-site parking
- Paid time off
Flexible Language Requirement:
Schedule:
Supplemental pay types:
Work Location: In person
