We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries in a timely manner, and resolving customer issues. The ideal candidate will have excellent communication skills, be able to multitask, and have experience in customer service. We are looking for someone who is organized, detail-oriented, and able to handle a high volume of customer inquiries.
- Respond to customer inquiries in a timely and professional manner.
- Provide accurate and complete information to customers.
- Handle customer complaints and escalate issues as needed.
- Maintain customer records in a secure database.
- Provide feedback to management on customer service trends and issues.
- Monitor customer satisfaction levels and take corrective action when necessary.
Job Type: Freelance
Salary: $14.00-$17.00 per hour
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
Work Location: Remote